Booking Conditions

The conditions vary whether you book a seat only on an airline or a “package”. A package is a combination of at least 2 travel components, sold to you as an inclusive price fully payable to The Company. The conditions relating to a package are outlined in paragraph “Inclusive holidays”.
This contract is made under the terms of these Booking Conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times.
For Airline tickets only, accommodation only or services such as car rental, insurance or other, The Company acts as a booking agent. Your contract is with the suppliers and their conditions apply.
Any booking made by you on our website or otherwise shall be deemed an offer by you to purchase the relevant travel arrangements.
No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice.

Alteration and cancellation of Airline Tickets

Airline tickets are not transferable under any circumstances. Name changes may be permitted on a booking if the ticket is not yet issued. The following cancellation fees may apply to the ticket you have purchased:

Before Ticketing

Cancellation of Booking: loss of deposit.

After Ticketing

Some tickets carry 100% cancellation fee.

A change of departure date will often be treated as a full cancellation the 100% cancellation fee if appropriate will apply.
Cancellation fee on partially refundable airline tickets vary. Some airlines allow a change of return date for a fee.
A partially used ticket has very little refund value, if you have not used parts of your tickets please return the documents to us, we will endeavour to recover a partial refund, if applicable.
Please note that we act as agents of the airlines, you have to abide by their rules and conditions.

Check in Procedure

As a rule you must check in at the airport at least 2 hours before departure for long haul travel and 1 hour for short haul. Some airlines require a longer check in time, we will advise you if this is the case. We cannot be responsible for you missing a flight due to lateness in check in at the airport.

Travel/Passports and Visas

When you travel with the carrier, the carrier’s conditions apply, some may have limited liability. Please note that in accordance with Air Navigation Orders, an infant must be less than 2 years of age on the date of the return flight, to qualify for infant status. All passengers will require passport and all appropriate visas, many countries require that your passport should be valid for a further 6 months from the date of entry. We do not accept any responsibility if you do not comply with the regulations.

Travel to the USA

Although clients holding passports marked “British Citizen” may enter the US on the waiver program, you should be aware that you may be refused entry if you have a previous criminal condition, an infectious disease, have been previously deported, or have overstayed on a previous visit, or if your stay is over 90 days. For further detail please contact the American Embassy.

Airlines may ask for more details about your travel to USA. So, it is important you have all the necessary information regarding your journey.


Please check the various health requirements for the country you are visiting.


Although you may not leave the airport while in transit you will need a visa for the country of transit if applicable.


Presently, we collect cheque and cash. Our customers can also pay by bank transfer.

Ticket Delivery

Almost all airlines now permit Electronic Tickets and this can easily be sent to you by email. You can also collect your ticket from our office or we can mail them to you by first class mail free of charge.

Lost Tickets

If you lose your tickets it may be possible to reissue them for a fee, in some cases you may have to pay for a new tickets and wait for a refund from the airlines.

Alteration by the Company

The Company cannot control or prevent changes implemented by their suppliers. Airlines reserve the right to alter their timing or cancel flights. Should a scheduled change occur we will endeavour to minimise the inconvenience you may experience, we cannot however offer any compensation. The Company is not liable for any cancellation or amendment of flights implemented by the carrier. We strongly recommend that you reconfirm your flights 72 hours before departure.

Please check your travel documents carefully, the Company must be advised of any error within 72 hours of receipt.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Travel Insurance

We strongly recommend that you take out travel insurance for your whole journey.

Car Rental/Hotel Reservation

Should you be unable to present your car or accommodation vouchers to our suppliers You may be charged again for the services locally, this may be at a higher cost. We will only refund you the amount you have paid us before departure.

Force Majeure

The Company accepts no responsibility for and shall not be liable in respect of loss or damage or changes or cancellation caused by “force majeure” events i.e. circumstances outside our control, including but not limited by war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions.